Privacy Policy
Privacy Policy – Lune & Co Limited
Effective Date: 6 April 2026
Lune & Co Limited (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 2020 (New Zealand).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, purchase our jewellery, or interact with us online.
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1. Information We Collect
We may collect the following types of personal information:
Information you provide:
• Full name
• Email address
• Phone number
• Billing and shipping address
• Order details and purchase history
• Any messages or enquiries you send us
Automatically collected information:
• IP address
• Device type, browser, and operating system
• Website usage data (pages visited, time on site, etc.)
Payment information:
Payments are processed securely via third-party providers (such as Wix Payments, Stripe, or PayPal). We do not store full credit card details.
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2. How We Collect Your Information
We collect information when you:
• Make a purchase through our website
• Add items to your cart (including abandoned checkouts)
• Subscribe to our email list
• Contact us via forms or email
• Interact with our website (via cookies and analytics tools)
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3. How We Use Your Information
We use your information to:
• Process and fulfil your orders
• Send order confirmations, shipping updates, and receipts
• Provide customer support
• Improve our website, products, and user experience
• Recover abandoned carts (e.g. reminder emails)
• Send marketing emails and promotions (only if you opt in)
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4. Sharing Your Information
We do not sell your personal information.
We may share your information with trusted service providers, including:
• Wix (website hosting & store platform)
• Payment providers (e.g. Stripe, PayPal, Wix Payments)
• Shipping and courier companies (to deliver your orders)
• Analytics tools (e.g. Google Analytics)
• Email marketing platforms (if applicable)
These providers only receive the information necessary to perform their services and are required to protect your data.
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5. International Data Transfers
Some of our service providers may store or process data outside New Zealand. We take reasonable steps to ensure your information is protected in accordance with New Zealand privacy laws.
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6. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
• Enable core website functionality (e.g. shopping cart)
• Analyse website traffic and performance
• Improve your browsing experience
• Support marketing and advertising efforts
You can manage or disable cookies through your browser settings.
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7. Data Storage & Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure.
While we follow industry best practices, no online platform can guarantee absolute security.
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8. Your Rights
Under the Privacy Act 2020, you have the right to:
• Request access to the personal information we hold about you
• Request correction of your personal information
To exercise these rights, contact us at the email below.
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9. Email Marketing
If you opt in to receive marketing emails, we may send you:
• Promotions and special offers
• New product releases
• Brand updates
You can unsubscribe at any time by clicking the unsubscribe link in our emails.
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10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
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11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
12. Contact Us
If you have any questions or requests regarding this Privacy Policy or your personal information, please contact:
Lune & Co Limited
📍 New Zealand